FAQ

For desktop devices, start checkout from your cart page and you’ll see a prompt for a discount code field above your subtotal.

For mobile devices, click on “Show Order Summary & Enter Promo Code” at checkout, and you’ll see a field where you can enter a discount code.

We offer special promotions to provide discounts sitewide or on specific products. Make sure to stay connected to us via our newsletter to receive updates on upcoming offers.

A few reminders before using a promo code:

• Discount codes are not valid on previous orders, gift cards, and auto-delivery items
• Promo codes must be entered before placing your order
• Promo codes cannot be combined—only one can be applied to an order

No, at KORRES we believe in purity of ingredient and intention. We are strictly against animal testing, and do not test any ingredients or products on animals, nor do we hire outside companies to do so for us at any stage in production.

All of our safety and efficacy tests are performed at our Formulation Lab in Athens, using synthetic skin cells or on volunteers under the surveillance of a dermatologist, ophthalmologist or other medical professional. We do not sell to any countries that require animal testing and follow the European Union's strict legislation that bans animal testing on finished cosmetic products and their ingredients.

The simple answer is no, but be sure to check the details section under each product to see the content of each formulation and whether the product is gluten-free, made with wheat-derived ingredients or may contain traces of wheat.

Yes, the vast majority of our products are suitable for vegetarians and/or vegans.

Our clean formulas are plant-based and inspired by the natural Greek landscape. Under the details section of each product page, you’ll find the content for each formulation and whether or not it is suitable for you.

We advise that all pregnant and/or breastfeeding women consult their doctor before the use of any product. Our natural ingredients are our pride and joy, which is why we love to include detailed ingredient lists for each product. Have your doctor look them over to help you decide if a product is safe to use while pregnant or breastfeeding.

In addition, we make safety and efficacy a top priority by avoiding 2,000+ harmful or chemical substances and only use EU-approved, absolutely safe synthetic ingredients when they are the safer option.

As always, we’re looking to expand our assortment so our customers can experience more of the magic of Greece and our transformative botanicals, so we encourage you to stay connected with us via our newsletter or on Instagram (@KORRES) to be the first to know about restocks and new releases.

Our Product Team refreshes our skincare assortment annually based on the seasonality of our ingredients, new innovations, and global customer feedback.

We’d love to hear from you about what your favorite product is and, if needed, we will be happy to provide alternative recommendations that best suit your skin needs.

Due to the impact of COVID-19, our fulfillment center has made certain operational changes to ensure the safety and well-being of its team and, therefore, is experiencing up to a 72 hour delay in order processing. If you have any questions regarding the status of your order(s), please reference the tracking number in your confirmation email, or send us an email at support@korres.com.

Shipping costs

KORRES offers complimentary standard delivery on all orders (with no minimum). Customers may also select next-day delivery for an additional £5 at checkout.

Shipping & Handling

Delivery time depends on the shipping distance and may vary. Orders are processed Monday through Friday in the order in which they are received. Orders placed after 12 pm EST will not be processed until the next business day. Overnight orders that ship on Friday will not be delivered until Monday (excluding holidays). You will receive an email from us with your tracking number as soon as your order has shipped. If you do not receive a tracking number within 3 business days from ordering, please contact our Customer Care.

Delivery time depends on the shipping distance and when the order was placed.

All orders, including overnight orders, are processed Monday through Friday in the order in which they are received and undergo up to 3 days of processing. As soon as it ships out we’ll send you a shipping confirmation with your tracking number. If you do not receive a tracking number within 3 business days after ordering, please don’t hesitate to contact our Consumer Experience team so we can sort everything out.

We kindly ask you to confirm all details of your order before placing it, as orders cannot be changed once they are in our system.

We kindly ask you to check your shipping address before placing your order, as we are unable to change it after the order is confirmed.

Please wait 48 business hours after placing your order, as sometimes carriers experience delays in picking up order or scanning them in as received. If you haven’t received any updates in the last 48 business hours, please contact us at support@korres.com, and we’ll do our best to help you track your order.

Many of our customers find their order or shipping confirmation email in their junk or spam folder. If you can’t find it there or anywhere else, please contact us at support@korres.com and we’ll resend you a confirmation email.

Currently we ship to the US territory, including Hawaii and Alaska,(korres.com) Canada (korres.ca), UK (uk.korres.com), Germany (korres.de), and a few European countries through (https://global.korres.com/home)

As we hope to expand in the future, email us at support@korres.com so our team is aware of the interest in your country as well!

For wholesale and retail inquiries, please contact us by email at salesus@korres.com.

Sharing the magic of Greek Natural Beauty with you is our greatest passion. It goes without saying, we’d love to help you find products that work for you and are always here to answer any questions.

If you’re not completely satisfied with your purchase from korres.com, we accept returns of unused items within 30 days of the ship date—simply follow the return instructions on the packing slip included with your order. Please note: We cannot accept an item that has been opened, unless the product is damaged or defective. In case of a damaged, defective, or incorrect item, please contact us at support@korres.com.*

*Packages must be returned prepaid. We are unable to accept C.O.D. deliveries. Refunds are made to the original form of payment once the returned product is received. Please allow 3-5 business days for the refund to be processed. We are unable to accept the return of KORRES products purchased from our retail partners. Please contact their designated customer service center for all requests.

Refunds are made to the original form of payment once the returned product is received and processed at our warehouse. This takes roughly 7 to 10 business days from the day you send out your package to the day the refund is processed. Please allow 3-5 business days for the refund to be processed.

We are unable to accept the return of any KORRES products purchased from our retail partners. Please contact their appropriate customer service center for all requests.