Refunds & Returns

Our Returns Policy is part of our Terms and Conditions of Sale and should be reviewed alongside them. Please note, we may update this policy at any time, with the latest revision on 01/01/2025. 

It’s important to check your order or items upon arrival and before using them. Any issues or errors should be reported to us immediately so we can address them. 

Before returning an order, please contact our customer service team at ukcontact@korres.com.

To learn more about your statutory rights, you can visit the UK Government’s website at www.direct.gov.uk or reach out to Consumer Direct, the government-funded consumer advice service, at 08454 04 05 06.

You have the right to cancel this contract within 14 days without giving reason. 

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. 

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement to ukcontact@korres.com.

Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.

If you cancel this contract, we will refund all payments received from you, including delivery costs (except any extra charges if you selected a more expensive delivery option than our standard service). 

A deduction may apply to the refund if the goods show signs of handling beyond what is necessary. 

Refunds will be processed promptly and no later than: 

(a) 14 days after we receive the returned goods; 

(b) (if earlier) 14 days after you provide proof of return; or 

(c) if no goods were supplied, 14 days after you inform us of your decision to cancel. 

We will process the refund using the same payment method you used for the original transaction, unless you request otherwise. No fees will be applied to the refund. Please note that you are responsible for covering the return shipping costs. 

While we strive to maintain high standards in packaging, occasional errors can happen. We apologize if you’ve received an incorrect item and will do our utmost to resolve the issue swiftly and with minimal inconvenience. 

Each case is reviewed individually. Customers should email ukcontact@korres.com before returning items. We may ask for additional details, like photos, to determine the best course of action. Our goal is to provide a prompt solution that meets your needs. 

We take care to protect your items during shipping, but issues can sometimes occur. We apologize if your item arrived damaged. 

Please accept the delivery and reach out to us as soon as possible rather than refusing it, as refusal can delay the return process. 

You can contact us at ukcontact@korres.com. Our team will review the details and work to resolve the issue as quickly as possible 

We’re sorry if you believe your item has a fault, and we take all quality concerns seriously. To investigate further, please contact us at ukcontact@korres.com. Provide details of the fault and, if possible, include photos.

To start a return, please reach out to our Customer Service team with your order number, the item you wish to return, and the reason for the return. Once we receive these details, we’ll provide you with a unique return authorization number and instructions for the return. 

Please package the item securely and include our returns form inside. Make sure to obtain a proof of postage receipt when sending the item, as this helps us process your refund or replacement if your item is lost during transit. If a replacement is requested but unavailable, we will issue a refund to the original payment method. 

Until it reaches our warehouse, the item remains your responsibility, so we recommend using an insured delivery service that covers the item’s value. 

We will gladly cover postage costs for returns due to an error on our part, including cases where: 

• You received the wrong item, 
• The item arrived damaged or faulty, or 
• You are returning an unwanted substitute item. 

However, if the return is for an unwanted or no longer needed item, the postage cost will be your responsibility. In such cases, we recommend using an insured delivery service. 

If an item returned as damaged or faulty is found to have no fault, we will not cover the postage cost. The cost of returning the item to you will be communicated once testing is complete. 

If you’re unsatisfied with the handling of your return or replacement, we’d like to hear from you. Please contact our customer service team at ukcontact@korres.comas we aim to resolve any issues to your satisfaction.