Privacy Policy

We are KORRES UK LTD, registered in England and Wales with company number 12205960 and registered office at 6th Floor 2 London Wall Place, Barbican, London, United Kingdom, EC2Y 5AU (referred to in this policy as “Korres”, “we”, or “us”)

Korres is the controller of any personal data that you provide to us, which means that we are responsible for that personal data, including what it is used for and how it is used and protected. In this document we explain what decisions we have taken about how we use your personal data, and what rights you have as a result.

We have appointed someone to be specifically responsible for how personal data is used within the business. If you have any queries, comments, concerns or complaints, you can email us at dpo@korres.com

If you are unhappy with how we process your personal data, we ask that you contact us first using the details above so that we have the chance to put it right. However, you also have the right to make a complaint to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk), at any time.

Updates to This Privacy Policy
Should this Privacy Policy be updated, the revised version will be posted on this site. We encourage you to review the policy periodically, especially before providing any personal data. The date this Privacy Policy was last updated can be found at the top of this page.

This site is not intended for individuals under the age of 13. We do not intentionally collect personal data from users within this age group. We advise parents to guide their children on the safe use of the Internet and the types of information they share with websites.

This site may include links to other websites that are not governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party websites you visit.

Personal data means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address, telephone numbers and social media handles.
• Financial Data includes card details and payment information.
• Transaction Data includes details about payments from you and other details of products you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests and preferences.
• Usage Data includes information about how you interact with and use our website and products.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

We use different methods to collect personal data from and about you including through:

• Direct interactions. When you place an order through our website, contact us, enter any competition we host, or otherwise have any other direct interaction with us.
• Automated technologies or interactions. As you interact with this site, certain anonymous information may be collected automatically without you directly providing it. This is done using technologies such as cookies, web beacons, Internet tags, and navigational data (e.g., log files, server logs, clickstream data). Your web browser may automatically send certain information to this site, such as the URL of the previous website you visited, your IP address, and the version of the browser you're using. Additionally, the site may collect anonymous data from your computer through cookies or web beacons. You can configure your browser to notify you when a cookie is being sent or to block cookies entirely; however, certain features of this site may not function properly without cookies. Please see our Cookie Policy (link) to understand more about the cookies we use.
• Third parties. Payment processors and payment issuers and delivery partners may share your personal data with us in order to allow us to process your orders and manage refunds. They may also share your personal data with us if there are any issues with your order and you have made a complaint with them directly.

Legal basis: The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

1. To register you as a new customer

Type of data

(a) Identity
(b) Contact

Legal basis and retention period

Performance of a contract with you

2. To process and deliver your order

Type of data

(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications

Legal basis and retention period

(a) Performance of a contract with you
(b) Necessary for our legitimate interests to provide you with marketing communications in relation to similar products to those you have purchased.

3. To manage our relationship with you

Type of data

(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications

Legal basis and retention period

(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you)

4. To enable you to partake in a prize draw, competition or giveaway or engage with you on social media

Type of data

(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications

Legal basis and retention period

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

5. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

Type of data

(a) Identity
(b) Contact
(c) Technical

Legal basis and retention period

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation

6. To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Type of data

(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical

Legal basis and retention period

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

7. To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing

Type of data

(a) Technical
(b) Usage

Legal basis and retention period

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

8. To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data

Type of data

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications

Legal basis and retention period

Necessary for our legitimate interests (to carry out direct marketing, develop our products and grow our business) or in relation to marketing not related to our products or in relation to any third party marketing, having obtained your prior consent to receiving such marketing communications

9. To carry out market research through your voluntary participation in surveys

Legal basis and retention period

Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services).

Direct marketing
We may use your personal data to send you marketing communications about our products that we believe may be of interest to you. We rely on the ‘soft opt-in’ basis for these communications, which means that if you have previously purchased products from us, or have expressed an interest in doing so, we may contact you with marketing messages relating to our products unless you have opted out.
If you leave items in your online shopping cart without completing your purchase, we may send you an email to remind you about those items. We do this based on our legitimate interest to help you complete your purchase. You can opt out of these emails if you no longer want to receive them.
Any other marketing will only be sent to you where we have received your consent to do so.

Third-party marketing
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing
To unsubscribe and stop receiving emails from us, please click on the “unsubscribe” button or link at the bottom of any marketing email we send you. Alternatively, you can contact us at ukcontact@korres.com. Please note that this only relates to marketing emails, and if you place any order with us or contact us, we will still need to email you.

Social media
We may engage with you on social media from time to time and ask to reshare any content you post in relation to our products. When doing so, we will ask for your permission and this privacy notice shall apply.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, if you want to place an order), or we may not be able to comply with one of our legal obligations. If this is the case, we will notify you at the time, if we can.

We may share your personal data with third-party service providers (e.g., fulfillment services, technical support, delivery providers, financial institutions) who assist us in our operations.
Your personal data may also be disclosed in the event of a business transfer, such as a sale, assignment, or other transfer of assets related to this site, and we will ensure that any buyer complies with this Privacy Policy. Additionally, we may disclose your personal data for legal reasons such as detecting and preventing fraud, or response to legal requests, such as law enforcement inquiries or as required by applicable laws, court orders, or government regulations.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only keep your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you.

These rights include the right to:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Rights in respect of automated processing of your personal data. We do not use automated technologies to make any decisions which might impact you.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.