Website Terms of Use and Terms and Conditions of Sale (together, the “Terms”)

By accessing, using the Website or purchasing any goods through it, you agree to comply with these Terms.

We may update these Terms periodically, and any changes will be announced on the Website. It is your responsibility to review these updates. Once announced, the changes will apply to your use of the Website and the purchase of any goods through it. If you do not agree to the revised Terms, please discontinue using the Website and do not place any orders to purchase goods through it.

By continuing to use the Website or placing any orders through it after the effective date of any changes to these Terms, you indicate your acceptance of the revised Terms. Additionally, we may modify or remove, either temporarily or permanently, any part of the Website and its contents without notice. You acknowledge that we are not liable for any modifications or removal of Website content.

When registering an account or entering your contact details on the Website, you confirm that all personal information provided is true, accurate, up-to-date, and complete, and that you are not impersonating anyone else. Products purchased on this Website are for personal use only and are not intended for resale. Please notify us promptly of any changes to your personal information by contacting our customer service team at ukcontact@korres.com.

When making purchases on the Website, you may be asked to provide personal details, including your name, email address, billing and delivery addresses, and payment information. Your personal information will be treated as confidential and used solely in accordance with our Privacy Policy which can be read here: Privacy policy – KORRES UK. Please read our Privacy Policy carefully to understand how we handle your personal information and what rights you have in relation to it.

To protect against unauthorised use of your credit, debit, or charge card, we verify the name, address, and other personal details provided during your order process against relevant third-party databases.

We take online fraud seriously and, given the rise in fraudulent transactions, we thoroughly check orders using the information provided against third-party databases and provide chargeback protection. We may contact you for additional verification, and we appreciate your cooperation in completing these security steps. Fraudulent transactions will be reported to the appropriate authorities.

Legal Compliance
You may use the Website only for lawful purposes and in a lawful manner. You agree to follow all relevant laws, statutes, and regulations related to the Website and its use. You further agree not to upload or transmit any harmful code, including viruses, or any other items intended to disrupt or interfere with the normal operation of any computer. Additionally, you agree not to upload any content that is defamatory, offensive, or obscene.

Indemnification
You agree to indemnify, defend, and hold us and our officers, directors, employees, and suppliers harmless immediately upon request from any claims, losses, costs, and expenses, including reasonable legal fees, that may arise from any breach of these Terms by you. This indemnity also applies to any other liabilities arising from your use of the Website or from any other person accessing the Website using your information.

Links to Third-Party Websites
For convenience, the Website may contain links to external websites or materials that are beyond our control. Please note that we do not take responsibility for, endorse, or regularly review the content of these sites or materials. We are not liable, directly or indirectly, for the privacy practices, content, or any damage, loss, or offense that may result from the use of or reliance on any advertising, content, products, materials, or services available on these external websites or resources.

Intellectual Property Rights
The content on this Website is protected by copyright, trademarks, databases, and other intellectual property rights, and you acknowledge that all material and content provided on the Website remains the property of us or our licensors.

You may view and display the content of the Website on your computer screen, store it electronically on a disk (excluding any server or network-connected storage device), or print one copy for personal, non-commercial use, as long as all copyright and proprietary notices remain intact. You may not reproduce, modify, copy, distribute, or use any materials or content from the Website for commercial purposes without our prior written consent.

To be eligible to purchase goods from this Website and legally enter into contracts under English law, you must be at least 18 years of age and, if an individual, provide accurate personal details including your full name, address, phone number, email address, and any other required information.

By making an offer to purchase goods from us on our Website, you confirm that you are 18 years of age or older.

All orders are subject to acceptance and product availability. We only accept orders once we have checked them. We contact you via email to confirm we have received your order and will contact you again via email to confirm your order has been dispatched.

If an item you order is out of stock, we will inform you by email (or other means if no email address is provided) and give you the option to either wait for the item to be restocked or cancel your order. Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the UK, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

Your order will be considered an offer to purchase goods or services from us, which we reserve the right to accept or reject at any time. Any automatic order acknowledgment you receive does not signify our acceptance of your offer. A contract between you and us will be formed on the earlier of the following: (i) when you receive the order confirmation email, or (ii) when you receive the dispatch email confirmation.

We will make every reasonable effort to ensure the security of your order and payment information, but in the absence of negligence on our part, we cannot be responsible for any losses resulting from unauthorized access to data you provide when using or ordering from the Website.

Risk for the products transfers to you upon completion of delivery to the address specified in your order.

You have the right to cancel any purchase within 14 days from the date you take physical possession of the goods and receive a refund of the price you paid for the goods.

To cancel a purchase under this clause, or for further detail regarding refunds, please refer to our Returns Policy for further information.

All prices listed include VAT (where applicable) at the current rates and are accurate at the time of entering information into the system. If the rate of VAT changes between your order date and the date we supply the goods, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect. We also reserve the right to change prices at any time before submission of an order without prior notice.

You can make payments by major credit or debit cards or through your PayPal account (if available on website). Payment will be taken from your account before dispatch of the goods or the provision of the service. If using a credit card, a pre-authorization amount may be held until your card issuer validates the transaction. This pre-authorisation is used to verify that the card used for payment is valid and has not been reported lost or stolen. The pre-authorisation amount is temporary and will either be released or adjusted to the actual transaction amount once the purchase is completed.

If there is an error in the price shown at checkout, and we detect it before confirming your order (per clause 9), we are not obligated to sell the items at that incorrect price. We strive for price accuracy on our Website, but errors may occur. If this happens, we will inform you promptly and allow you to reconfirm your order at the correct price or cancel it. If you cancel an already-paid order due to such an error, you will receive a full refund.

You confirm that the payment method used is yours. All cardholders are subject to validation and authorisation checks by the card issuer. If your card issuer does not authorise payment to us, we will not be liable for any delay or non-delivery.

If your payment is not successfully processed, we may attempt to reprocess it within 48 hours. If unsuccessful, we will notify you at least 48 hours in advance of any additional reattempts. You may cancel your order to prevent further attempts.

Only one discount code is permitted per order. Orders with multiple discount codes may be rejected or canceled. Discount codes are to be used according to their specific terms, including eligibility criteria and maximum order values. We reserve the right to cancel orders not complying with these terms, even if payment has been taken. For details on the terms associated with a specific discount code, contact customer service at:

Email: ukcontact@korres.com

Unless otherwise stated in these Terms, nothing in this agreement will affect your rights as a consumer under English law, nor limit our liability for death or personal injury caused by our negligence.

The Website is provided on an "as is" and "as available" basis without any representations, warranties, or endorsements. We do not make any express or implied warranties regarding the Website or its use. You acknowledge that we cannot guarantee or be held responsible for the security or privacy of the Website or any information you provide. You accept the risks associated with using the Internet.

Although we strive to ensure that the content on the Website is accurate, reliable, and of high quality, we cannot accept responsibility for any inaccuracies. We are not liable for any errors, omissions, or consequences resulting from using the Website, or for any technical issues you may encounter. If we are made aware of inaccuracies, we will aim to correct them as soon as possible.

We specifically disclaim liability for the following:

• incompatibility between the Website and your equipment, software, or telecommunications;
• technical issues, including errors or interruptions in the Website;
• issues related to the Website's suitability, reliability, or accuracy;
• the Website’s failure to meet your expectations or requirements.

We are responsible for losses you suffer caused by us breaking our contract with you unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the clause 15.
• Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

If our supply of your goods is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't
compensate you for the delay, but if the delay is likely to be substantial, you can contact our Customer Service Team to end the contract and receive a refund for any goods you have paid for, but not received.

Competitions, prize draws and giveaways are open only to UK residents (excluding Northern Ireland), aged 18 or over unless otherwise specified. Entrants under 18 must obtain consent from a parent or guardian. We will notify you of the relevant terms and conditions that apply to any competition prize draw or giveaway that we hold, please read them carefully before entering or participating.

Entries must be submitted by the specified closing date. We are not responsible for entries that are lost, delayed, or misdirected due to technical issues or other causes. We reserve the right to disqualify any entries we deem to have been made fraudulently or using improper means.

Entrants are responsible for any costs incurred to access computer networks.

We will be the promoter of all competitions, prize draws and giveaways unless stated otherwise in the specific terms and conditions of that competition, prize draw or giveaway.

By submitting a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your content globally in any form of media.

You also grant KORRES UK LTD and its sub-licensees the right to use your name in connection with your content, if they choose.

You waive your right to be identified as the author of the content and also waive any right to object to any modifications or derogatory treatment of your content.

You agree to take any necessary actions to assist us in securing the above rights, including executing documents as requested by KORRES UK LTD.

You confirm that you own or control all rights to the content you submit. At the time of submission, the content is accurate and does not violate any of our guidelines or cause harm to any person or entity (including being non-defamatory). You agree to indemnify KORRES UK LTD from any third-party claims arising from a breach of these warranties.

This offer is only valid for qualifying items listed in the Multibuy section of the Website.

If any items are returned (except in the case of faulty/defective products exchanged), we may either require the return of all goods received as part of the Multibuy offer at your expense or charge you the full price for the items you keep.

When we offer a free gift with a product, only one free gift will be provided per transaction, regardless of the number of products purchased. The free gift is subject to availability, and we reserve the right to substitute the gift with an alternative product of equal or greater value.

To facilitate the free gift offer, we may list the gift on our Website with a nominal value. However, you are not entitled to 'purchase' the free gift separately from the product it is offered with. Any attempt to purchase the free gift independently will result in the cancellation of the order, even if you receive an automated confirmation.

By agreeing to allow us to use specific content from you (by confirming a request or otherwise indicating your consent for us to use your content on social media or through other means), you agree that:

1. "Content" refers to the photos, videos, sound, and any accompanying text that you post on social media, along with any metadata like time, location, your username, and links to your social media profile.
2. You grant us the right to use and display the Content in any media worldwide, for any lawful commercial purpose, in original or edited form. This includes, but is not limited to, use on our social media accounts, websites, blogs, digital displays, organic and paid advertising, and in promoting our products or services. These rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and others working on our behalf.
3. The rights granted to us to use your Content are perpetual and irrevocable, meaning you cannot withdraw or cancel your permission for us to use it. This does not affect any rights regarding personal data as detailed below.
4. The rights you grant us are non-exclusive, and you retain all rights to use the Content for your personal purposes. We are not obligated to use your Content in any specific way, nor will we pay any royalties or compensation to you or any third party for the use of the Content.
5. You have the right to review, approve, revoke or object to our use of your Content and any associated advertising copy at any time, but you agree you have no right to be identified as the creator/author of the Content.
6. The Content is your original work, and you own all intellectual property rights related to it. You have all necessary permissions to grant the rights outlined in these Terms, including for copyrights, trademarks, and any third-party rights. If you do not own such rights, you have secured permission from the rights holder and will inform us if that permission is revoked or incorrect.
7. Our use of your Content as described will not infringe any intellectual property, privacy, image, performance, publicity rights, or any other third-party rights, nor will it require compensation to any third party or violate any laws.
8. The Content will not be illegal, defamatory, obscene, or threatening to any third party.
9. You are over 18 years old and have the legal capacity to agree to these Terms.
10. You agree to indemnify and hold us harmless from any and all liability, loss, damages, injury, costs, and expenses (including increased administrative costs and reasonable legal fees) incurred by us in relation to the Content, including but not limited to violations of intellectual property, data protection, privacy, image, or publicity rights.
11. The Content may contain personal data about you or identifiable individuals. Please see our Privacy Policy (link) to understand how we use such personal data and what your rights are in relation to it.

If any part of these Terms is found to be unlawful, void, or unenforceable, that part shall be considered severable, and will not affect the validity or enforceability of the remaining provisions.

Any failure by us to enforce any provision of these Terms does not constitute a waiver of our right to do so in the future.

These Terms represent the complete agreement between you and us and supersede any prior understandings or agreements.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms shall be resolved exclusively in the courts of England.